Privacy Policy
Effective date:
Papis Canvas Puzzles ("the App") is an iPhone app that lets you play jigsaw puzzles and order printed products (canvas prints, biodegradable phone cases, and physical jigsaw puzzle boxes) using either curated catalogue images or your own photos. This Privacy Policy explains what data we collect, why we collect it, who we share it with, and how long we keep it. We try to keep it short and concrete.
Information We Collect
Photos you upload. When you choose to print a canvas, phone case, or jigsaw puzzle from one of your own photos, the photo is uploaded to our cloud storage (Cloudflare R2) so we can pass it to the print fulfilment partner. Each upload is tagged with an anonymous per-install identifier so only your device can later list or delete it. Photos that have not been used in an order are automatically deleted after 7 days of inactivity.
Order information at checkout. When you place an order we collect:
- Recipient name
- Email address
- Phone number
- Full shipping address
These details are required to print, ship, and email you about your order. They are never used for marketing.
Payment information. Card and payment details are collected and processed directly by Stripe inside the App's payment sheet. Your card number is never stored on our servers. We only receive a payment confirmation token from Stripe. Stripe's privacy notice applies to that data: stripe.com/privacy.
Anonymous device identifier. The first time you launch the App, a random UUID is generated and stored in your device's local app preferences. This identifier is used to:
- Establish ownership of photos you upload (so only your device can list or delete them)
- Identify you anonymously in the puzzle ratings and Arena leaderboard features
It is not linked to your Apple ID, iCloud account, or contact details unless you place an order (in which case the order record connects the identifier to your purchase). Reinstalling the App produces a new identifier.
Arena leaderboard data. If you choose to compete in the Arena feature, we store the username and country code you enter, together with the times you achieve on each puzzle challenge. Usernames and times are visible to other players on the leaderboard.
Order history. A record of orders you have placed through the App is kept on our servers and shown back to you in the My Orders screen.
Information We Do Not Collect
- No advertising identifiers (IDFA or IDFV)
- No analytics, crash reporting, or behavioural tracking SDKs
- No precise device location (we do not use GPS)
- No contacts or address book data
- No health or fitness data
- No microphone, camera-roll scraping, or background audio
- No data shared with advertising networks or data brokers
Tracking
We do not track you across other apps or websites and we do not show you advertising. Because of this, the App does not display Apple's App Tracking Transparency prompt.
Service Providers We Share Data With
We share the minimum information needed to fulfil your order with the following service providers. They act as data processors on our behalf and are not permitted to use your data for their own marketing.
- Stripe: payment processing. (stripe.com/privacy)
- Prodigi: print fulfilment for canvas prints and phone cases. Receives the photo, recipient name, email, phone, and shipping address. (prodigi.com/privacy)
- ShipEngine and ShipStation: shipping rates and labels for jigsaw puzzle boxes. Receives the destination postcode and country to calculate rates, and the full shipping address when a label is created. (shipengine.com/privacy-policy)
- Resend: transactional email delivery. Receives your email address and the message body so we can send order confirmations and shipping updates. (resend.com/legal/privacy-policy)
- Cloudflare: hosting, storage of uploaded photos (R2), and the database that holds order, ratings, and Arena records. (cloudflare.com/privacypolicy)
We do not sell or rent your data to anyone.
How Long We Keep Your Data
- Uploaded photos: deleted automatically 7 days after their last interaction (upload, view, or use in an order). Photos referenced in a paid order have their timer reset whenever the order is updated.
- Order records: kept for as long as needed to fulfil the order, support customer enquiries, and meet our legal obligations (typically up to 7 years for tax and accounting purposes).
- Arena leaderboard entries: deleted after 3 months with no new time submission, or immediately when you tap "Leave".
- Anonymous device identifier: kept on your device until you reinstall the App. The corresponding server-side records are deleted along with the photos, orders, or leaderboard rows they relate to.
Children's Privacy
The App is not directed at children under 13 and we do not knowingly collect personal data from children. If you believe a child has provided personal information to us, contact us and we will delete it.
Your Rights and Controls
- You can delete any uploaded photo from within the App.
- You can leave the Arena feature at any time, which removes your username, country, and times.
- You can email papi@papiscanvas.com to request deletion of an order record (subject to legal retention obligations).
- Removing the App deletes the anonymous device identifier and all locally stored preferences from your device.
- If you are in the UK, EU, or another region with data-protection laws, you may also have the right to access, correct, or object to processing of your personal data. Email us to exercise these rights.
Where Your Data is Processed
Papis Canvas Puzzles is operated from the United Kingdom. Our service providers (Stripe, Prodigi, ShipEngine, Resend, Cloudflare) operate globally and may process your data in the United States, the European Union, or other regions in line with their respective privacy notices.
Changes to This Policy
This Privacy Policy may be updated to reflect changes to the App or our service providers. Any updates will be published on this page with a new effective date.
Contact
If you have questions about this Privacy Policy or want to exercise any of the rights above, contact: papi@papiscanvas.com